Shipping policy

Shipping Policy

Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email once your order has been shipped.

Shipping Times

• Romania: 2–5 business days

• European Union: 5–10 business days

• International: 7–20 business days

Please note that delivery times are estimates and may vary due to external factors.

Shipping Costs
Shipping costs are calculated at checkout based on your location. We may offer free shipping promotions from time to time.

Order Tracking
Once your order has shipped, you will receive a tracking number via email. Tracking information may take 24–48 hours to update.

Delays
We are not responsible for delays caused by shipping carriers, customs processing, or unforeseen circumstances.

Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at novari@novarishops.com within 7 days of delivery. We will work with the carrier to resolve the issue.

Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the customer.

Contact Us
If you have any questions about your order, please contact us at novari@novarishops.com.